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Artificial grass laying flat.
Spread the base for your installation site using a rake and leveler to ensure proper drainage.
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Laying the artificial grass.
Grass of lesser quality however usually becomes flat and remains flat.
You simply need to groom your lawn which you should do about once a month anyway brushing your lawn encourages the blades to return to their erect positions and can be accomplished quickly in areas that have flattened a bit.
In short with complete honesty yes.
With consistent use all artificial grass will flatten to an extent.
For the best results sprinkle some water over this spread before compacting.
At the end of the day artificial grass is made from lots of thin extrusions of plastic which under consistent use will start to wear beyond their plastic memory and soften resulting in individual blades having less ability to support themselves.
Laying on soil or sand base.
If you are concerned about weeds growing through your artificial grass lay out a geotextile barrier at the bottom of the excavated area.
The difference in resilience is how you can tell if your artificial grass is of high quality or of lesser quality.
Preparation for best results you should lay your turf on a 35mm layer of compacted sharp sand.
Grass of good quality will simply recover after intensive use for instance when you had a swimming pool on your lawn.
Use a bubble level string and ruler to grade flat surfaces to a 2 3 slope a 2 3 foot drop per 100 feet sloping down to the drainage system or curb.
Artificial grass will flatten in areas of heavy use but this is incredibly easy to correct.
No matter what you try to do about it.
At the end of this step you should have an evenly flat and hard base.
Moisten and compact the base.